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Critical Success Factors In Implementation Of Systems

Critical Success Factors In Implementation Of Systems

News Date: April 8, 2019

It has been observed that certain factors are critical for the successful implementation of information systems. These factors fall under both management and technical factors. The critical factors that determine the success of implementation of information systems are:

Top Management Commitment
It has been observed that top management commitment is vital for a successful IS implementation. Whenever there is top management commitment, minor issues and problems do not snowball into major ones and they normally do not pose a challenge.

However, in the absence of such commitment even minor issues become unmanageable. It is important that top management commitment for such IS implementation is not only present but is also communicated well within the organization, so that there is no ambiguity about the commitment.

This strong signal of the will of the top management makes the work of the implementers easier. Minor issues cease to become issues at all and even major issues are sympathetically dealt with and urgently attended to by the client organization.

IS Team Composition
The implementation of IS is done by a team. The team consists of technical and management specialists from the vendor organization as well as people from the IS department and other stakeholder departments of the client organization.

The constitution of the team is a very important and a critical factor in the successful implementation of IS. The team must consist of representatives from the user community, people who were part of the planning team, designing team in the client organization, other stakeholders in the client organization and people from the human resources department.

The team must also obviously have members from the vendor organization who have sufficient knowledge of the IS being implemented. Their technical knowledge and managerial competence must be beyond any doubt.

It is best if such a team works under the supervision of a top management functionary with sufficient powers and authority to take suitable decisions about the project so that better control can be exercised on the implementation schedules and issues that come up on the floor can be ironed out across the table.

The urgency of the implementation in such cases is clearly demonstrated to the entire organization. The acceptability of the IS also improves. If the team consists of members from all stakeholders and is steered by a senior manager.

IT Teamwork
The team that is created must work in a cohesive manner with a sense of purpose. A unified front must be projected so that acceptability of the project improves.

If the team members indulge is public spats, the chances of successful implementation are grim. However, every effort must be made to find out real issues and they must be dealt with in the right earnest. The team members must work as a team in all respects.

IS planning Quality
An IS project is as successful as its plan. If the planning was faulty, the IS implementation will no doubt be faulty. The IS will never be able to supply the kind of information the client desires if the planning has not been done diligently.

Diligent Project Management
The manner in which the implementation project is handled is also another critical success factor. Modern project management techniques must be used to estimate accurate cost and time schedules which must then be strictly monitored and adhered to. Any laxity will result in slippage of deadlines resulting loss of credibility of the project.

Change Management Initiatives and their Effectiveness
The process of implementation is normally a process of change and hence is riddled with challenges. Therefore, change management is probably the single most important factor in most large-scale IS implementations. The change management initiatives must be considered as part of the implementation effort and should be done proactively rather than in a reactive manner. Change management initiatives must also be done with the seriousness that it deserves. A callous attitude towards change management initiatives can cause more damage than good. Hence the attitude of management must be calibrated to suit the initiative.

Effective Communication
Communication is a key element in any organization initiative. In IS implementation, communication is a key element for success. Both formal and informal communication needs to be managed for implementing the project successfully. Effective communication will improve transparency and build trust within the client organization, thereby reducing the dependence on change management interventions.

This is a key factor in the successful implementation of a new IS, making the IS acceptable to the users, reduces resistance to the IS and creates a better environment as a whole for the implementation to proceed smoothly.

However, the quality of the training must be good and it must be explained to the users, the added benefits of the IS being implemented. The reason for migrating to the new IS will then be clearly understood by the users.

Training will also help in the smooth transition from the old system to the new one without hampering the business process efficiency of the organization.

Technical Quality of IS
Even with all the support from the client, the implementation can fail if the basic technical product that comes from the vendor is of bad quality.

Technical quality should be of good quality. This is a necessary condition. With bugs in the systems popping up every few minute, the system will have very slim chances of success. Clinch free technical system is therefore a critical factor.HR Measures to Neutralize Organization Antibodies

Organization antibodies are people who find fault where none exists. Negativity and pessimism are the defining characteristics of such individuals. Sometimes they may also have motives to bad mouth a new system. When the influential staff bad months the new IS system, others follow them. This creates an avalanche effect and confidence in the new system drastically falls.

This is an HR issue and has to be dealt with by the HR department in a firm and fair manner. It must be made known within the organization that there exists room for discussion and debate. Several teams and committees that are formed from the planning stage of a new IS initiative must be highlighted as forums for discussion and debate but only at the right time.

Once a decision is taken about an IS by the top management, everyone must work towards making that decision a success. Any deviation from this must attract the necessary measures that it deserves. Such a measure will neutralize any antibodies and in their absence the implementation will

Source: ecomputernotes.com

General Questions

There are many insurance companies that offer Life insurance and many others that offer Non-life (General) Insurance in Ghana.You can go to any of these insurance companies and take out insurance.Once you contact them, their staff will advise you on what they offer and what is best suited to your insurance need.Click to see the list of GIA accredited Life Insurance Companies and Non-Life (General) Insurance Companies.Insurance – Some Basic Steps
  • Contact an insurance company, an insurance broker or an insurance agent
  • Discuss your insurance needs with them.
  • Think     about the options carefully and then choose the product(s) that meet(s) your needs
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  • Sign the insurance contractPay your premium
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When should you take Insurance?
Once you have life with its possible unwanted outcomes, it is advisable to take an insurance against such possible unwanted outcomes. Also, as soon as you acquire a property it is advisable to choose an insurance to cover the risk of damage or loss to the property. Again anytime you have liability to another person for any damage you may cause the person, it is advisable to insure the liability. For liability insurance in the form of third party motor vehicle, commercial building under construction and commercial buildings you are required by law to take out insurance as an owner.

Protecting your life and property should be an important part of your financial plan. Insurance protects you from financial problems resulting from damage or loss either to yourself or to your property. It is therefore important that you insure your life and property against any unanticipated accidents, damages or loss. You can take insurance to cover any of the following listed below:
  • Death
  • Accident
  • Theft
  • Fire
  • Loss
  • Damage
  • Disability Health.

Broadly there are two kinds of insurance:Life Insurance which pays an insurance benefit when the person who is insured dies;Non-Life (General) insurance, which comes in many forms, including property, liability, disability, health and travel.
  • Property Insurance provides protection against property damage and the insured is indemnified (compensated) if such damage occurs.
  • Liability Insurance provides you with insurance protection if you are found to be liable for causing damage to someone’s health or property.
  • Disability Insurance provides protection should you lose your ability to work and earn income, and pays you income if you are unable to work.
  • Health Insurance covers certain medical expenses and prescription medications.
  • Travel Insurance provides protection against certain adverse occurence during travel such as illness or even missed flights.


  • The insured (policy holder)
  • The third party whose property has been damaged by our insured's vehicle
  • The injured victim
  • Administrators of a deceased estate
  • Parents/guardians in the case of minor.

Non-motor insurance comprise of several lines example public liability, professional indemnity, personal accident etc. Each non-motor insurance claim has its own specific claims procedure and conditions.Generally, when an accident occurs the insured should comply with the following :
  • Report to the police.
  • Contact your broker/insurer and fill the specific claim form.
  • Do not settle or negotiate to settle, admit or repudiate any claim without the consent of your broker/insurer.
  • Forward all relevant documentary evidence in respect of the loss.
  • Forward all claims, writs of summons or letters from third parties to your broker/insurer through insureghana.com.

1. If your vehicle was driven without your consent, order or permission.
2. When an unlicensed driver was driving
3. When the claim is statute barred i.e claims not submitted within the three (3) or six (6) years period.
4. Where there was a change of ownership on the vehicle without reference to us.
5. Using the vehicle whilst the driver was drunk.
6. Using the vehicle for unauthorized purposes.
A. Own damage
  • Report the loss to the insurer and fill the accident report form.
  • Attach a copy of the driver’s license.
  • Furnish the insurer with an estimate of the cost of repairs from either the insurer’s recommended garage or a repairer of your choice.
  • Provide pictures of the damaged vehicle, clearly showing the registration number of the accident vehicle.
  • Allow damaged vehicle to be inspected by the insurer’s surveyor before the commencement of repairs.
  • Police report would be required, depending on the circumstances leading to the loss.

B. Property damage claim
  • Letter of claim
  • Police Report
  • Furnish the insurer with an estimate of the cost of repairs from either the insurer’s recommended garage or a repairer of your choice.
  • Provide pictures of the damaged vehicle.
  • Provide driving license of the insured’s driver.
C. Injury cases·
  • Letter of claim
  • Police Report
  • Medical report
  • Original receipts of Medical Bill incurred (To justify the cost being claimed for)
  • Sworn Affidavit.
Two (2) passport-size pictures of the injured victim endorsed by the doctor who treated the victim.D. Deceased (death) cases
  • Letter of claim
  • Police Report
  • Death Certificate/Burial permit/Post-mortem report
  • Letters of Administration
  • Personal Particulars of the deceased
  • Sworn Affidavit
  • Endorsed passport size pictures of Administrators (two each).
In all cases, a discharge form which states the agreed quantum (amount) will be issued by the insurance company to the insured or claimant for execution and forwarded back to enable us process the cheque.

Under all insurance contracts, damages or losses incurred must be reported to the insurance company for the purpose of making a claim. In most cases a report must also be made to the police. Under a motor insurance for example, you must report any accident to the police as soon as it occurs to enable you to begin the processes for making insurance claims.Failure to report an accident can subject you to personal liability if the persons involved later find themselves to be injured and your insurance company denies the claims due to your failure to report the accident promptly.
This is what you are paid in the case of an accident or loss for which you have insured. Once you have entered into an insurance contract and paid your premium, you are entitled to compensation from the insurance company for any damage or loss suffered. The extent of compensation depends on the type of insurance.

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