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AI will power 85% of banking interactions by 2020 – FBNBank MD

AI will power 85% of banking interactions by 2020 – FBNBank MD

News Date: September 18, 2019



The Managing Director of FBNBank Ghana, Victor Yaw Asante, has reiterated the need for banks and fintechs to collaborate in helping promote effective customer interactions and a cashless economy.

He said that by 2020, 85% of client interaction will be done without human involvement; which will also lead more banks to adopt chat-bots in the same year.

“So, basically, Artificial Intelligence (AI) will become a huge part of us. We will be using it to navigate customer services. Bankers must be able to tap into this by also collaborating more with Fintechs. Collaboration is necessary in the digitisation agenda. Banks are looking at integrating with others, and we need to make sure we are interconnected to other players whereby customers can move their cash from the bank’s platform to other fintechs around, and not necessarily in the area of banking,” said Mr. Asante

He made this statement during a two-day Digital Banking Summit organised by the International Centre for Strategic Alliances (ICSA), with First Bank Nigeria as Official Banking Partner.

The summit, on the theme‘Digitisation of Banking Sector – En Route to a Cashless Africa’, was aimed at outlining challenges and opportunities within the banking industry with a focus on global trends of disruption in the banking sector.


Speaking on the theme, Mr. Victor Asante noted that to be able to drive a cashless economy in Africa, it is very important to encourage customer-feedback while embracing other sectors.

He said: “Digital banking is about financial inclusion. It is not up to banks to just do stuff at their own pace, because it has become client-centric; the clients have the power to push for change. So, there is a need for us as banks to come up with new strategies, identify what these clients need, bring up innovation and creatively come up with means of making banking and financial services easier”.

The Summit brought together Banking, Financial Services and Insurance (BFSI) business executives from seventeen countries across the globe, to discuss cutting-edge digital solutions and develop a robust digital banking ecology under its theme.

Other panel discussions during the 2-day event also centred on the open banking revolution; block-chain as a tool for security and collaboration; the role of Artificial Intelligence; the opportunities and challenges of digital transformation on Islamic Fintech; and the next step for mobile payments.

Sponsors for this year’s Digital Banking Summit included Klynveld Peat Marwick Goerdeler (KPMG) as knowledge partner; MasterCard as lead sponsor; as well as Temenos, BlueCode, Inlaks, Comviva, NetInfo, The Agile Advisor Africa, KuBitX and Customer Focused Solutions.



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General Questions


There are many insurance companies that offer Life insurance and many others that offer Non-life (General) Insurance in Ghana.You can go to any of these insurance companies and take out insurance.Once you contact them, their staff will advise you on what they offer and what is best suited to your insurance need.Click to see the list of GIA accredited Life Insurance Companies and Non-Life (General) Insurance Companies.Insurance – Some Basic Steps
  • Contact an insurance company, an insurance broker or an insurance agent
  • Discuss your insurance needs with them.
  • Think     about the options carefully and then choose the product(s) that meet(s) your needs
  • Supply truthful information for the completion of the insurance contract documents
  • Sign the insurance contractPay your premium
  • Receive an insurance cover for the risk(s) you have insured.
When should you take Insurance?
Once you have life with its possible unwanted outcomes, it is advisable to take an insurance against such possible unwanted outcomes. Also, as soon as you acquire a property it is advisable to choose an insurance to cover the risk of damage or loss to the property. Again anytime you have liability to another person for any damage you may cause the person, it is advisable to insure the liability. For liability insurance in the form of third party motor vehicle, commercial building under construction and commercial buildings you are required by law to take out insurance as an owner.

Protecting your life and property should be an important part of your financial plan. Insurance protects you from financial problems resulting from damage or loss either to yourself or to your property. It is therefore important that you insure your life and property against any unanticipated accidents, damages or loss. You can take insurance to cover any of the following listed below:
  • Death
  • Accident
  • Theft
  • Fire
  • Loss
  • Damage
  • Disability Health.

Broadly there are two kinds of insurance:Life Insurance which pays an insurance benefit when the person who is insured dies;Non-Life (General) insurance, which comes in many forms, including property, liability, disability, health and travel.
  • Property Insurance provides protection against property damage and the insured is indemnified (compensated) if such damage occurs.
  • Liability Insurance provides you with insurance protection if you are found to be liable for causing damage to someone’s health or property.
  • Disability Insurance provides protection should you lose your ability to work and earn income, and pays you income if you are unable to work.
  • Health Insurance covers certain medical expenses and prescription medications.
  • Travel Insurance provides protection against certain adverse occurence during travel such as illness or even missed flights.

Claims

  • The insured (policy holder)
  • The third party whose property has been damaged by our insured's vehicle
  • The injured victim
  • Administrators of a deceased estate
  • Parents/guardians in the case of minor.

Non-motor insurance comprise of several lines example public liability, professional indemnity, personal accident etc. Each non-motor insurance claim has its own specific claims procedure and conditions.Generally, when an accident occurs the insured should comply with the following :
  • Report to the police.
  • Contact your broker/insurer and fill the specific claim form.
  • Do not settle or negotiate to settle, admit or repudiate any claim without the consent of your broker/insurer.
  • Forward all relevant documentary evidence in respect of the loss.
  • Forward all claims, writs of summons or letters from third parties to your broker/insurer through insureghana.com.

1. If your vehicle was driven without your consent, order or permission.
2. When an unlicensed driver was driving
3. When the claim is statute barred i.e claims not submitted within the three (3) or six (6) years period.
4. Where there was a change of ownership on the vehicle without reference to us.
5. Using the vehicle whilst the driver was drunk.
6. Using the vehicle for unauthorized purposes.
MOTOR
A. Own damage
  • Report the loss to the insurer and fill the accident report form.
  • Attach a copy of the driver’s license.
  • Furnish the insurer with an estimate of the cost of repairs from either the insurer’s recommended garage or a repairer of your choice.
  • Provide pictures of the damaged vehicle, clearly showing the registration number of the accident vehicle.
  • Allow damaged vehicle to be inspected by the insurer’s surveyor before the commencement of repairs.
  • Police report would be required, depending on the circumstances leading to the loss.

B. Property damage claim
  • Letter of claim
  • Police Report
  • Furnish the insurer with an estimate of the cost of repairs from either the insurer’s recommended garage or a repairer of your choice.
  • Provide pictures of the damaged vehicle.
  • Provide driving license of the insured’s driver.
C. Injury cases·
  • Letter of claim
  • Police Report
  • Medical report
  • Original receipts of Medical Bill incurred (To justify the cost being claimed for)
  • Sworn Affidavit.
Two (2) passport-size pictures of the injured victim endorsed by the doctor who treated the victim.D. Deceased (death) cases
  • Letter of claim
  • Police Report
  • Death Certificate/Burial permit/Post-mortem report
  • Letters of Administration
  • Personal Particulars of the deceased
  • Sworn Affidavit
  • Endorsed passport size pictures of Administrators (two each).
In all cases, a discharge form which states the agreed quantum (amount) will be issued by the insurance company to the insured or claimant for execution and forwarded back to enable us process the cheque.

Under all insurance contracts, damages or losses incurred must be reported to the insurance company for the purpose of making a claim. In most cases a report must also be made to the police. Under a motor insurance for example, you must report any accident to the police as soon as it occurs to enable you to begin the processes for making insurance claims.Failure to report an accident can subject you to personal liability if the persons involved later find themselves to be injured and your insurance company denies the claims due to your failure to report the accident promptly.
This is what you are paid in the case of an accident or loss for which you have insured. Once you have entered into an insurance contract and paid your premium, you are entitled to compensation from the insurance company for any damage or loss suffered. The extent of compensation depends on the type of insurance.



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